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Lebowski
04-06-2009, 11:49 AM
I also posted on the official Xbox Foums here:
http://forums.xbox.com/26642828/ShowPost.aspx


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[I]Here is my problem:

I am trying to redeem my code for the exclusive GTA:IV Pre-Order Gamer Pics.
I am a massive GTA fan and never got a pre-order code at release, but have finally managed to get hold of one of the codes.

So, I scratched the silver panel on the back of my card.
And try to redeem the code on the Web Marketplace.

I try to do this and get the following error:
There is a problem with the offer associated with this code.

I heard about this with the Banjo Kazooie codes and apparently the code just 'started working' again after a few days.

What are your people's experiences?
Do you think I will get to redeem this code?

iKiddo
04-06-2009, 11:53 AM
Tried it on your console yet?

Lebowski
04-06-2009, 11:57 AM
Tried it on my console on:
UK Account
US Account
JAP Account

I will note, the code was sent to me from a friend in the US.
So It will be a US code.
Have logged in on Xbox.com and tried to redeem through my US Account and it brings up that error code.

Jaystar
04-06-2009, 12:19 PM
Maybe it's Expired? The Game did come out almost a Year ago.

Lebowski
04-06-2009, 01:13 PM
Maybe it's Expired? The Game did come out almost a Year ago.

I see no expiry date on the card:

http://i41.tinypic.com/1441s01.jpg

But I hope it hasnt expired. :(

Jaystar
04-06-2009, 01:15 PM
Do you get the Same Error on your Console as you got on your Computer?

Lebowski
04-06-2009, 01:17 PM
Do you get the Same Error on your Console as you got on your Computer?

Nope.
On the console I get told it could not be redeemed.

Ive always been told to use the Web Marketplace as it gives more detailed descriptions:

e.g.
- Already been redeemed
- Error
- Try again later
- Problem with code

Jaystar
04-06-2009, 01:23 PM
Nope.
On the console I get told it could not be redeemed.

Ive always been told to use the Web Marketplace as it gives more detailed descriptions:

e.g.
- Already been redeemed
- Error
- Try again later
- Problem with code


I'm no expert at Redeem Codes.:p But it sounds like it isn't going to Work. Have you Phoned MS Customer Support? They might not help but it's worth a shot.

Lebowski
04-06-2009, 05:01 PM
I'm no expert at Redeem Codes.:p But it sounds like it isn't going to Work. Have you Phoned MS Customer Support? They might not help but it's worth a shot.

I've emailed them.
The thing is its a US code.
And I dont want to speak to them and say:
'Hello I cant redeem a code for my US Account.'

Because, ultimatley, I dont think youre supposed to make overseas accounts.
But ive tried changing Locale and everything.

The website shouldnt matter if im on the US Marketplace site with a US Account.
Its such a strange error, I havnt encountered before.

Surely the code isnt expired. It has no expiry date on it, and Marketplace still holds content from when 360 was first launched.
Why would they delete this?

It doesnt make sense.

Jesper114
04-06-2009, 05:57 PM
also had this problem with my card i got with fable that sould gave me 48 hours xbox live. i tried it like 3 months after release because my xbox live for my other account expired.

II RUFF II
04-06-2009, 06:09 PM
How did you get hold of one of these? I could then redeem the code and see if it works with other codes.

Lebowski
04-06-2009, 08:03 PM
How did you get hold of one of these? I could then redeem the code and see if it works with other codes.

It was sent to me by a friend from GTA Forums.

The codes were originally obtained by pre-ordering from certain places.

gamerguy69
04-06-2009, 08:41 PM
It was sent to me by a friend from GTA Forums.

The codes were originally obtained by pre-ordering from certain places.

By your description, it sounds like these were promotional codes. The have to be well over a year old now. I know there are promotional MS points that expire. This is probably the case with this promotional DLC.

BooseyGirl
04-06-2009, 09:16 PM
I'd say it's probably expired judging by your experiances. If you really want to find out I would suggest calling Microsoft to get a full answer as to why the code isn't working.

Genesis x360a
04-06-2009, 09:22 PM
Probally expired but if there is no expiery date then i dont see why it isnt allowing you to redeem them, Either way your not missing much lol ;) There pretty pap.

Lebowski
04-08-2009, 09:11 PM
I emailed Xbox tech support with full, fully descriptive experience of the exact error i was getting etc etc.

They emailed me back to tell me that I need to call them to describe 'more clearly' what the situation is.
Are they retarded?

How clear can I make:
'Im trying to redeem THIS CODE...and im getting THIS ERROR....under THESE CIRCUMSTANCES...'

So I called them, but I couldnt even get past the automated service to speak to a real person, it just kept repeating.

So I gave up...
Microsoft really have annoyed me now, and I know how the other people feel now that have had trouble with their crappy Tech Support.

Kaiyo
04-08-2009, 09:20 PM
Promotional codes and cards expire from the marketplace.