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View Full Version : Got a bit of an answer from EA regards the DLC Achieves not unlocking


AntoMUFC
03-26-2010, 07:00 PM
Hi Guys,

Read the chat below, EA dont seem to like it when you ruffle their feathers :P

http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: Hi, my name is PERRY. How may I help you?
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Hi Perry, I am wanting today to ask if EA are aware of the very very poor DLC they have released for Army of Two 40th Day
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : on the XBOX360 many users from the xbox360 community have been unable to unlock any of the achievements
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Many of us bought the DLC the day it came out and we all feel very very much DUPED! by EA and on the AO2 forums there's been no acknowledgment from EA of the problem which quite simply is a joke!
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: Please provide me your gamertag.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : AntoMUFC
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : we've all paid out 800 MSP and EA happily taken out 's / $'s / 's and in return we've been handed substandard DLC
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: Ok.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: Please stay online while I check this information for you.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : So on behalf of myself, the x360a.org and Xbox Live community, i would like to know what EA are going to do about it? the DLC has been out for over a week and to have no word at all from EA after many attempts to contact you guys is bordering criminal from an international company. The customer support for us lot has been very very shoddy
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: We would like to let you know that our engineers are aware of this. They are diligently working upon this issue and should get resolved soon.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: I really apologize for the inconvenience caused to you.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Could you tell us how much longer you expect us to wait before EA "OFFICIALLY" respond on the Army of Two forums giving us user MUCH NEEDED updates as to whats going on, rather than just ignoring us all
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: We are sorry but we don't have any information regarding you question.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Could I then ask why you as a company dont respond to customers on your own forums ?
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: Yes.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Yes what? Yes you always chose to ignore customers, or Yes your going to answer the question posed in my previous message
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: I'm afraid that your issue cannot be handled on my level. I am escalating your issue to next level for further review. You will receive an email as soon as possible.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: Thank you for your participation. Have a wonderful day.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: Good bye.
http://support.ea.com/rnt/rnl/img/Alert.gif?p_db_name=ea PERRY has disconnected.

:) very quick to disconnect

BosmaniaK
03-26-2010, 07:09 PM
lol I hope they fix it next week or else "Perry" and EA can go suck a HIV infested dick

Joseph0714
03-26-2010, 07:42 PM
lol! nice, I hope EA is not bluffing everybody and really fix this soon :p

TRICKY1976
03-26-2010, 08:11 PM
It probably is a bluff just to fob us off till they can be a**ed to fix it!!

ChemicalxRachel
03-26-2010, 08:35 PM
Lmao Perryyy! So far, I haven't had a problem unlocking achievements. But, my friend has.

EA Shenron
03-26-2010, 09:35 PM
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: We would like to let you know that our engineers are aware of this. They are diligently working upon this issue and should get resolved soon.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: I really apologize for the inconvenience caused to you.

It sounds to me like a polite answer to say "we don't care as long as we've got your money". I really do hope I'm wrong.

JieXY
03-26-2010, 09:35 PM
You gotta love Perry. Haha.

Snoop QC
03-26-2010, 10:34 PM
We got your money so f... you guys!!! Greetings


EA

kingkongkyle
03-27-2010, 04:51 PM
they want the dough, we want the achievements!

Gigantapithicus
03-28-2010, 01:17 AM
we paid 800 points for this, they better fix it.

JeanRob
03-28-2010, 10:47 AM
we paid 800 points for this, they better fix it.
Wel all hope the same, but keep in mind that we are talking about EA...

M a DSCHuSZ
03-28-2010, 07:23 PM
lol I hope they fix it next week or else "Perry" and EA can go suck a HIV infested dick

Well said m8, couldn't have said it better myself!

It's definite now EA can screw themselves, no more of this fckin shite is gettin in my Home, BFBC2 is the last! :uzi:

xcarmacksx
03-29-2010, 06:31 PM
I guess I won't be getting these achievements. Im about to stop buying dlc because of this crap its just not worth the money

Rastaman20
03-29-2010, 06:37 PM
yea what the fuck get this i dowloaded the dlc and got only 3/8 achieves and i deleted my save and restarted the dlc still dident get the rest so i called microsoft was on the phone 4 an hour and they said contact EA Sports so i did they said " oh we have no control over achievements you will want to contact microsoft so i called microsoft back and they said contact EA isint that fucked i hate EA lately i want my damn ACHIEVEMENTS!!!!!!!!!!!!! or my Points back

Snoop QC
03-29-2010, 10:40 PM
EA just forgot that the 800 MS we spent for this piece of crap were not glitched!!!

Nevander
03-30-2010, 04:33 PM
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Could I then ask why you as a company dont respond to customers on your own forums ?
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea PERRY: Yes.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Yes what? Yes you always chose to ignore customers, or Yes your going to answer the question posed in my previous message.


Lmfao. Best ever, this made my day. So I'm guessing this DLC won't be fixed any time soon? God.. what is wrong with people nowadays. The games suck, the DLC is trash, everything cost us more money, come on!

AntoMUFC
03-30-2010, 09:33 PM
perry was a complete prick, i dont think there gunna fix it either, 800MSP back me thinks

Bring on Rock Band Green Day :)

Master_D
03-30-2010, 10:25 PM
Wow,

I honestly don't think Perry had any idea what he was talking about and gave you the proverbial middle finger. I even found this laughable solution that someone posted on their official forums.This person apparently had the achievements on his statistics unlocked already, so this is what an EA rep suggested he do:

"I have checked your account in our data base, all the DLC items is already registered in your account. Sometimes certain configurations can conflict with your game. Set any controller, sound, and video settings to their default setting. This can be done deleting the game's settings information from the hard drive. Try playing the game again.

This could also be an issue involving corrupt game save files. You will need to remove game related save data by following the below given steps.

1. Power on the Xbox without a game disc inside to display the Xbox dashboard.
2. Select Memory and press A
3. Select Hard Disc and press A
4. Scroll through the save games until you find your specific game.
5. Press the A button while selecting a files to delete them.
6. Confirm deletion when prompted.
7. Repeat until you no longer see any of the game files left on the Xbox hard disc.
8. Restart system with game inside. Try running your game again.


This issue can also be due to any NON-OFFICIAL Peripherals connected to your console. Please unplug all non-official peripherals connected to your console. The easiest way to ensure this is to unplug any peripherals except for the official licensed controllers that came with the system. This includes any memory cards or network adaptors. When the console is starting up it will calibrate the controllers. Do not move the thumb sticks or press any of the buttons until the EA logo appears. "

Wow........

Cheers

FarmerJay
03-30-2010, 11:41 PM
wow, that is dumb. anyways, i already tried that a week ago. deleted all saved games and i don't use anything besides the controller that came with my xbox. so i can say that doesn't help any.

Master_D
03-31-2010, 12:31 AM
Yea, I thought it was ridiculous too when I read that. Anyway, I think I made some more leeway with another rep, but I'd still take it with a grain of salt. I posted our convo here: http://www.xbox360achievements.org/forum/showthread.php?t=216430&page=5 if anyone wants to read it. I grilled him hard, so hopefully we'll get somewhere.

Cheers

willberry88
04-06-2010, 01:19 PM
I spoke to EA via their support chat too -

http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea EARep Clive: Hi, my name is EARep Clive. How may I help you?
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Hi there Clive
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : I'm experiancing issues with Ao2: TFD
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea EARep Clive: Please let me know the issue.
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : It's an issue experianced not just by myself, but by most people who have purchased the DLC
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Not all of the DLC achievements are unlocking if you've already unlocked multiplayer related achievements
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : So on behalf of myself, the x360a.org and Xbox Live community, i would like to know what EA are going to do about it?
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : The DLC has been out for a good few weeks now, and we've yet to receive any responce as to how this issue will be resolved and when...
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea EARep Clive: Where form you have purchased the DLC ?
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : XBox360
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Via the Ao2:TFD marketplace link in the game
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea EARep Clive: Please provide me the DLC item code ?
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Item code? There is no item code. I purchaed the DLC 'Chapters of Deceit' via the XBox360 Marketplace link within the Ao2 game
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea EARep Clive: We are sorry inform you that we cannot assist you in this issue .you will need to contact Xbox Live support, You can contact them at 1-800-469-9269 or by visiting http://support.ea.com/rnt/rnl/img/Hyperlink.gif?p_db_name=ea http://www.microsoft.com/xbox/ (http://bcvipca01.rightnowtech.com/Chat/live_tc.jsp?p_db_name=ea&p_intf_id=1#)
http://support.ea.com/rnt/rnl/img/Message.gif?p_db_name=ea : Ok, i'm sure this isn't an issue with Microsoft, but i'll speak to them
http://support.ea.com/rnt/rnl/img/Alert.gif?p_db_name=ea You have disconnected.

I just got fobbed off.

EA Shenron
04-06-2010, 01:51 PM
Funny because microsoft says the same : "there is no problem on our side. Please contact EA customer support for assistance".
So let me resume, no problem on EA side, no problem on microsoft side. So the conclusion is : this issue is from our side, we all must have done something wrong (that's what microsoft told me a couple of hours ago).

willberry88
04-06-2010, 01:59 PM
Well, i'm Tweeting @xboxsupport about this. Let's see what they say.

Lord Zodiac
04-08-2010, 03:38 PM
this is just getting ridiculous, i mean i understand if something screws up and they need to fix it but this DLC has been out for weeks and not only have they not fixed it but they seem to be actively sticking their heads in the sand and hoping that everything just goes away

Ham Man 89
04-08-2010, 04:55 PM
we all must have done something wrong (that's what microsoft told me a couple of hours ago).

Yeah... Bought the game & DLC.

HalfEVILmonkey
05-09-2010, 09:06 PM
lol I hope they fix it next week or else "Perry" and EA can go suck a HIV infested dick

LOL so funny. EA hires a bunch of assclowns.