View Full Version : The Signal Code I never got.....

10-11-2010, 11:19 PM
I hate 2 do this for my first post ever but I got the game put in the code early. I never got the code on DLC release day, contacted microsoft via e-mail. I was told I would recieve a code within 48 hours and never got one. Just wanted to see if anybody would happen to have a dlc code laying around and would let me have it, thanks.

10-12-2010, 04:42 AM
Are you 100% sure the email you are looking at is the one linked with your account? If yes then definitely contact microsoft again.

Xwarzone P
10-12-2010, 11:20 PM
Well... since I have one laying around (I stupidly bought it about a WEEK before getting the code)... check your PMs. It's your lucky day. Unless it doesn't work in your region or something I guess. :drunk

10-13-2010, 09:41 PM
Thank you very much, I really appreciate it.

10-14-2010, 07:57 PM
Sorry to hear that you had the exact same problem like I did a few weeks back.

I also contacted MS Support, however I did get a reply:

I am sorry to hear that you are having an issue with your Xbox Live account. I understand that you need to have a replacement of the code for the game add on for the Alan Wake.

Please be informed that in order for you to be assisted regarding this matter and this issue to be resolved, you need to contact our phone support. For security reasons, we only answer account questions and requests over the telephone. We need you to verify personal information which cannot be done through email. We apologize for the inconvenience.

For US and Canada customers, you may call Xbox Customer Service at 1-800-469-9269 at your earliest convenience, and we'll be happy to help you. We are open everyday from 6am to 10pm US Pacific Time.

For international customers, please contact Xbox Customer Service in your local region. (To find the correct Customer Service number for your region first use this link http://www.xbox.com/en-US/ChangeLocale.htm to select the appropriate country and then use the contact number found under the support menu). You may also choose to call international assistance (direct dial to the US) by dialing 425-635-7180.

Should you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1136168334 so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,

Microsoft XBOX Support Services

After I was sent this reply, I received my code anyway, before I made any phone call. Maybe it was just a little late, or MS did something on their end. Anyway, you should try calling them first, just in case Xwarzone P decides he actually wants to keep the code.

Good luck!