View Full Version : MS Points Disappeared From Account

07-06-2011, 02:21 PM
Very worrying problem that's just happened to me and I'm wondering if anybody has any ideas

Today Xbox Live has been acting very strangely (disconnections etc) as people have found out in this thread http://www.xbox360achievements.org/forum/showthread.php?t=318804

I had a 1200 point card arrive in the post and my little sister wants the new Annihilation map pack for Black Ops. Since I have a Gold Family Pack I gifted her the 1200 points which were sent to her GT (fayface) no problems

So I sign in as her and go to buy the map pack, I clicked download and the two spinning circles appeared for about 30 seconds (normally only last for about 2 seconds) until I got a "Cannot retrieve information from Xbox Live. Please try later etc etc etc" message. Then the points disappeared from her account, so I check her download history and the Annihilation map pack is nowhere to be seen!!

So I check the status of Xbox Live and find this
http://img34.imageshack.us/img34/3096/xboxlivestatus2.png (http://imageshack.us/photo/my-images/34/xboxlivestatus2.png/)

So it seems I've been incredibly unlucky and tried to purchase something as this began (as gifting the points from my GT to her GT went without a hitch). Anyone have any ideas what I do now?


07-06-2011, 02:30 PM
That sucks. Ring MS, about the only thing you can do

07-06-2011, 02:37 PM
My nephew had the same issue we put in ms points and then the next day they weren't there... I contacted ms and the said they couldn't do anything about it... If u have proof u had them they might help...

07-06-2011, 02:57 PM
I suppose I could give them a ring, however my past experiences with MS support don't fill me with confidence. However it seems xbox.com is down atm so I may wait and see if they're still fixing something

07-07-2011, 02:06 AM
Crash in the system?
Meh! it'll be fine. they'll probs just come back

but how would it let you add the points with xbox live down
it needs xbl to confirm the code hasn't been used
and to download the map pack

What about your download que?
and pending downloads

i'd check that out
and go back the Black ops page on the market see if the box is ticked and if so