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View Full Version : Trying to remove credit card details from an account i no longer use!


F Zer0 X
07-11-2011, 10:39 AM
Hey guy's today my mother in-law got a reciept in the mail from Microsoft for a year's subcription for xBox Live ($80)..

I then realised i haven't used that account in over 8-9 months and i forgot to turn off auto-renewal.

I have forgotten the emaill address, password and gamertag for the account so i can't login to live to stop it.

Can i ring up Microsoft and get them to turn it off even without the gamertag or email address?
the best i could give them would be the credit card number.

Or will she have to cancel the credit card?

Thanks.

gamerguy69
07-11-2011, 03:57 PM
The fact that YOU had stopped using it is no reason for them to stop billing. They seem well within their right.

You also forgetting EVERY detail of the account isn't going to help either.

Canceling the card would seem like the only likely solution. Ring them up immediately (Microsoft and the credit card company).

Genesis x360a
07-11-2011, 04:08 PM
To take the card off your/the account you have to ring Microsoft directly because its tied to a subscription. They will ask you for the Gamertag and email adress (Which you've forgotten) So I would ring MS straight away and see if they can find out the Gamertag and Email via the card details. If they cant then you need to ring the bank asap and cancell all direct debits from the account and then you wont get billed anymore.

Also why would you disregard a Gamertag that has card details attachted to it? Abit silly dont you think?

Blink
07-11-2011, 04:33 PM
Yep, Genesis is right. It's extremely frustrating how there is no other method of removing a card from an account!

gamerguy69
07-11-2011, 05:04 PM
Also why would you disregard a Gamertag that has card details attachted to it? Abit silly dont you think?

Sounds like OP went for a dashboard offer. Maybe a month or 3 and failed to read the small print. Auto-renewed him for a year, etc.

Yep, Genesis is right. It's extremely frustrating how there is no other method of removing a card from an account!

If there was an online method it would be useless in this case. OP cannot recall any details of his online account aside from the fact that this particular CC was tied to it. :confused:

Kievah
07-12-2011, 01:20 AM
Go here:

http://support.microsoft.com/kb/819003

However, you will need your windows live ID..

Worhammer
07-12-2011, 01:58 AM
On most credit cards and checking accounts you can put a stop payment on stuff that's been charged within 30 days (either 30 days in the future or 30 days in the past) so you might be able to get it reversed. Just tell your bank that you wanted to cancel but couldn't remember the account details to do so.

I know I had to do it for one website (No, not porn. mobile17.com is gay, no way to cancel your account once you've signed up. Don't ever use them.) and I also know that most banks will allow you to do this for reasons just such as these.

BuzzerBeater911
07-12-2011, 05:41 AM
I had to do this when my account got hacked. You need to put a new credit card on the account before you can take off the old one if it's auto renewing. You could use a visa gift card or something with $1 on it.

ConfederateSuga
07-12-2011, 02:37 PM
Always always always call MS to remove credit cards before you sell an account. And as much as it sucks to do, always wipe a hard drive before selling it.

HuMuRoUs
07-12-2011, 02:39 PM
Always always always call MS to remove credit cards before you sell an account. And as much as it sucks to do, always wipe a hard drive before selling it.

Who said he sold the account? He stopped using it....

And yeah man just call MS see what they can do, if nothing, call your card company.

DigitalFury
07-12-2011, 02:50 PM
I'm not sure you're going to be able to recover your $80. Companies aren't big on giving money back because YOU are at fault and I don't think you would have any legal avenues of getting it back. You might have to chalk this one up in the loss column. Use it as a lesson, my friend.