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wuki 7
09-20-2011, 10:55 PM
a transcript of ea help

http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_agent.png Kuldeep: Hi, my name is Kuldeep. How may I help you?
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_enduser_message.png 2333924155: if contacting u concerning fifa 12 ut
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_agent.png Kuldeep: Hello there.
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_enduser_message.png 2333924155: i have bben trying to log in since 5pm uk time and cant get in
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_agent.png Kuldeep: As a gamer I understand the inconvenience you have experienced from your end. I would like to inform you that the site is temporarily down for maintenance. It is a known issue and our engineers are hardly working on it to resolve it very soon.
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_agent.png Kuldeep: I regret to inform you that there is no ETA information available when the site would be up, however we really wish that you will not loss the promotion available.
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_enduser_message.png 2333924155: i will lose the bonus for today, tuesday!
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_agent.png Kuldeep: I am really sorry, this is something which is decided by our development team, so we cannot ensure you about it, however as the site is down for everyone so you may get this promotion later.
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_enduser_message.png 2333924155: there are people who have been able to log in and get their bonus, i paid money for the seson pass and this is how ea treat us! They have had plenty of time to get this running smoothly!
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_agent.png Kuldeep: I understand your frustration over this issue from your end, it was working before.
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_agent.png Kuldeep: I am really sorry, this is something which is decided by our development team, so we cannot ensure you about it, however as the site is down for everyone so you may get this promotion later.
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_enduser_message.png 2333924155: so no help then?
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_agent.png Kuldeep: Unfortunately not with with this issue, If you have any other issue or query then please let me know. I will do my best to help you.
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_enduser_message.png 2333924155: no i just want to do what was advertised, if i advise something and its false i would get into trouble.
http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_agent.png Kuldeep: I suggest you to please visit our game official forums at :http://help.easports.com/euf/rightnow/optimized/1315592645/themes/cs_sports/images/chat_hyperlink.png http://forum.ea.com/uk/categories/show/16.page for more information and post your question there. The game forum is regularly visited and updated by our game experts and players.


just passing the buck !!!!!!!!!


even people on the ea fourms of slagging ea off

keymanu1
09-20-2011, 11:41 PM
Makes me wonder why they even have people on the other end, whenever anyone has a problem and asks these people, it usually ends with "we can't do anything". Pointless really.

Dalglish YNWA96
09-21-2011, 12:41 AM
They should have an automatic response saying "give us money and then we will tell you immediately that we don't care about you. WE WANT MONEY!!!"

demonizer_andy
09-21-2011, 02:48 PM
is a bit retarded iv never played ultimate team so i thought as an incentive id go give it a go and now i cant get on the website, and if they dont give out the packs then its not gonna do them any favours whatsoever, problems can occur anywhere, but without any explanation or idea when it will be resolved i dont think its very professional, especially when they are one of the biggest gaming studios in the world

bbss
09-21-2011, 03:00 PM
is a bit retarded iv never played ultimate team so i thought as an incentive id go give it a go and now i cant get on the website, and if they dont give out the packs then its not gonna do them any favours whatsoever, problems can occur anywhere, but without any explanation or idea when it will be resolved i dont think its very professional, especially when they are one of the biggest gaming studios in the world

If you never played ultimate team you wouldn't have received the packs anyway since it's just an offer for users who already had a team :Bounce:

Dalglish YNWA96
09-21-2011, 03:18 PM
EA stated that the packs are available if you played ultimate team before a certain date (can't remember what that date was).

I have had UT since Fifa 09 so I am alright for the packs, that is if the site ever bloody works.

demonizer_andy
09-21-2011, 03:19 PM
new users also get 2 packs to get em started and free gifts upto day of release