We are really sorry for the inconvenience caused by our game.
We will forward your mails to the developers to fix these issues with a new patch or to help us to fix your problem.
Until we receive a solution or any feedback from them (the game developers) we will close your ticket and move it to the unsolved section. As soon as there is a solution or a new patch which fixes your issue we will contact you ASAP!
Please accept our deepest apologies and we assure you that we are working hard to solve the issue of yours.
Thank you for your understanding and patience!
JoWooD Support Team