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Old 01-24-2012, 01:31 AM   #11
DEG23
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Quote:
Originally Posted by Shinobi273 View Post
Also, on this site there will probably be another e-mail that the hackers will use to change your password. You should have also gotten a confirmation e-mail about adding another e-mail to your account. If you haven't already added your own, you should do so. It helped me detect the breach in under 24 hours and helped me get my account back without MS support.

Additional Tip:
Make sure the password on the e-mail you list is different from your windows live ID password so they can't remove your e-mail. I was able to reset my password via my e-mail, remove the hacker e-mail, and change my password. They may have also changed my security question because when I called MS support the answer I gave didn't check out.
I never recieved an e-mail about another e-mail being added to my account, in fact no passwords or addresses were comprimised in my case. Does this effect your additional tip?

Reason i ask is because when i go to the link you provided to the security page i can't find an option to change my password to make it different to my Live ID password?
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