some Irish guys Posted October 15, 2011 Share Posted October 15, 2011 (edited) I, like many others, had an issue with my unlocks from the beta glitching out on me (specifically my Flaming Hammerburst). While discussing this with a friend of mine, he said that he heard if you called Xbox Customer Support, they would fix the unlocks for you. I was skeptical, but decided to call anyways in case it actually worked and it did. How to get your Beta unlocks 1) Call 1-800-4MY-XBOX 2) Explain that you participated in the beta, your skins / character didn't unlock, and you heard that if you called they can resolve the issue 3) Verify any account info they ask for (gamertag, email, secret question answer, etc.) 4) Give them a few minutes to talk to the appropriate people (my customer support person had to call another department) 5) Verify your email to make sure you receive the support email 6) Redeem the code(s) from the email tl;dr Call Xbox Customer Support if your beta skins aren't unlocking Here's the email I got from Microsoft support about 3 minutes after the phone call: http://img213.imageshack.us/img213/4808/supportemail.jpg Edited October 15, 2011 by some Irish guys Link to comment Share on other sites More sharing options...
collin232 Posted October 15, 2011 Share Posted October 15, 2011 I guarantee that people will abuse this and MS will stop helping people who actually needed the help. EDIT Why did they only give you the flaming hammie? Link to comment Share on other sites More sharing options...
some Irish guys Posted October 15, 2011 Author Share Posted October 15, 2011 EDIT Why did they only give you the flaming hammie? The only thing that didn't unlock for me was the Flaming Hammerburst, even though I played in all 4 weeks of the beta. Link to comment Share on other sites More sharing options...
dakisbac Posted October 15, 2011 Share Posted October 15, 2011 I'm weird. As much as I want the skins I want the stats checked off saying that I unlocked it in the beta more. By that I mean that I got a download token for Aaron Griffin and can use him, but according to the stats I haven't unlocked him yet (need the Big Money medal). For that same sense of completeness, I'd like the Beta Tester medal as well. But I doubt they have a download token for that. Link to comment Share on other sites More sharing options...
TwIsTeD mInD42 Posted October 15, 2011 Share Posted October 15, 2011 Does they actually work? Link to comment Share on other sites More sharing options...
some Irish guys Posted October 15, 2011 Author Share Posted October 15, 2011 I'm weird. As much as I want the skins I want the stats checked off saying that I unlocked it in the beta more. I'm the exact same way, and that is the only complaint I have about getting the skin, it still says locked under that. Link to comment Share on other sites More sharing options...
Hent High Posted October 15, 2011 Share Posted October 15, 2011 If I played the Beta but deleted it after the beta was was closed, could I call them to get the unlocks? Link to comment Share on other sites More sharing options...
Carmona Posted October 15, 2011 Share Posted October 15, 2011 odd...I was told yesterday that they couldn't do codes for the flaming weapons. No matter, I would rather have the 2000 MSP they gave me instead. Link to comment Share on other sites More sharing options...
Darkhound64 Posted October 15, 2011 Share Posted October 15, 2011 Sorry for my potentially stupid question Is this only for the US? Link to comment Share on other sites More sharing options...
lornesbored Posted October 16, 2011 Share Posted October 16, 2011 Sorry for my potentially stupid question Is this only for the US? I'm pretty sure it's North America. Link to comment Share on other sites More sharing options...
Hent High Posted October 16, 2011 Share Posted October 16, 2011 Any answer for my question? Played a lot of beta for my unlocks, and deleted it to free up space. Link to comment Share on other sites More sharing options...
some Irish guys Posted October 16, 2011 Author Share Posted October 16, 2011 I have no idea if its US only, but I know you don't need the beta still on your xbox. The customer support person never asked me anything besides details to prove I owned the account, and what specific skins I was missing. Just to be safe though I wouldn't mention you deleted it, just that you participated and they haven't unlocked. Link to comment Share on other sites More sharing options...
x STDC x Clint Posted October 19, 2011 Share Posted October 19, 2011 Worked for me in the UK I think they are sending me a weapon collection code instead though Link to comment Share on other sites More sharing options...
infernoterrorize Posted October 19, 2011 Share Posted October 19, 2011 If they dont have a hotline to Epic to see who was in the Beta then people are gonna abuse this for free stuff. Link to comment Share on other sites More sharing options...
xXmyxxmastaXx Posted October 19, 2011 Share Posted October 19, 2011 Any answer for my question? Played a lot of beta for my unlocks, and deleted it to free up space. its 64 kb smaller than a picture file. no offence but deleting it would do hardly anything to "Save" space Link to comment Share on other sites More sharing options...
a7x4lyf3 Posted October 19, 2011 Share Posted October 19, 2011 My beta unlocks didn't unlock soon as I popped my disc in at midnight, fortunately all I did was clear my cache re-update Tu1 and they unlocked for me right away after that, thank god...lol Link to comment Share on other sites More sharing options...
Orteez Posted October 19, 2011 Share Posted October 19, 2011 i shouldn't of used a random email for my xbox account <_< i don't have my thrashball cole Link to comment Share on other sites More sharing options...
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