Streak Leader Posted April 30, 2012 Share Posted April 30, 2012 I decided that, in order to complete this game, I would just go ahead an purchase the 3, 80 MS point coin packs in Monster Island. Much to my chagrin, the achievement did not pop and I am out 240 MS points. I decided to give Xbox Chat Support a try. Here's what happened: General Info Chat start time Apr 30, 2012 3:39:21 PM EST Chat end time Apr 30, 2012 4:03:34 PM EST Duration (actual chatting time) 00:24:13 Operator Latonya Chat Transcript info: Please wait for an agent to respond. You are currently '2' in the queue. info: Privacy Statement You are now chatting with 'Latonya'. Patrick: Hello. Latonya: Hello, my name is Tonya. Please give me a moment to review your information. Patrick: No problem. Latonya: I completely understand your concern. Lets look into this together and see what our options are. Latonya: How is your day going so far Patrick? Patrick: Just fine. Yours? Latonya: That is good to hear! My day is going fine thanks for asking! So we are on the same page you are having trouble with a game for windows 7 phone is this correct? Patrick: Yes. Monster Island. I know the game was pulled from the Marketplace because of an issue with one of the achievements. The achievement, called "Big Spender," required you to buy 3 coin packs @ 80 MS points per pack. I purchased 3 coin packs, had the total of 240 MS points deducted from my total, and the achievement failed to pop. I am out the MS points AND the achievement. Latonya: Thank you for that information Patrick, unfortunately in regards to this issue I will need to refer you to the game publisher as we do not provide support for the windows 7 games and only the publisher will be able to assist you with this issue. I am sorry for any inconvenience that this may cause you! Latonya: For your future reference, your service request number for this chat is: 1176035030. Latonya: Please quote this with our support team if you need to contact us again on this issue. Patrick: Do you have contact information for the publisher? Their website (miniclip.com) is a massive jumble of web-based games with no hint of any way to contact them. Patrick: Also, does the publisher have the ability to refund Microsoft points? Latonya: I can try to find some contact information as I would have to search the internet. Please give me a few moments to look that up. Unfortunately I will not be able to provide a answer to the last question. As we do not have any information on them. Patrick: I would appreciate any assistance you can provide. I seriously doubt that I am the only person in the world having this issue. Patrick: I guess if the only assistance you can provide will come from your search of the Internet, I am probably capable of searching Google, oops, I mean Bing, myself... Latonya: Thank you for your patience Patrick, you will need to go to their website and scroll to the bottom of the page and click the link for contact us. Patrick: Thanks for your help and have a nice day. info: Your chat transcript will be sent to [e-mail address deleted] at the end of your chat. Latonya: For your future reference, your service request number for this chat is: 1176035030. Latonya: Please quote this with our support team if you need to contact us again on this issue. Latonya: Have I done everything I can to resolve your reasons for contacting us today? Patrick: You have done everything you have told me you could do. Latonya: You are welcome, It has been a pleasure assisting you today, I would like to thank you for contacting Xbox Customer Support. If you can please click the x in the upper right corner to end this chat, and Again Thank you for contact Xbox Customer Support. Link to comment Share on other sites More sharing options...
jeffyy pop Posted May 2, 2012 Share Posted May 2, 2012 they changed the achievement description to "big spender" spend 2500 coins in the store. they prolly just ain't updated or re-released it yet. im pissed also since I spent points. I did get the achieve though but still its BS. Link to comment Share on other sites More sharing options...
Mordekai Posted May 10, 2012 Share Posted May 10, 2012 i also spent money on the points to get the achievements. fortunately for me, the achievements popped. i think everyone should be refunded the microsoft points lol Link to comment Share on other sites More sharing options...
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