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"A toy on the Portal of Power has a problem"


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Booted this game up for the first time today to find that all 3 of my figures that came with it have this error message. 2 of them somtime load up to them showing up on the screen but Tree Rex never goes past his elemental symbol loading up.

 

The Activision Support page has this issue listed with a "what to do guide":

 

http://support.activision.com/articles/en_US/FAQ/Skylanders-Toy-Has-a-Problem

 

The problem I have is at step 5 there is no "Fix Broken Toy" option for any of my figures.

 

Anybody have the same problem? Or a solution?

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While this will sound like a silly question, what game are you trying to use which skylanders on?

 

If you try and use any of the original giants characters (anyone who is not a series 2) in Skylanders Spyro's Adventures the portal of power will freak out and not be happy.

 

If you are playing Skylanders Giants then yeah that is a big issue.

 

Though calling activision might help. I called them about a misprinted Jade Flashwing I had and they swapped me out for a fixed one just fine.

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While this will sound like a silly question, what game are you trying to use which skylanders on?

 

If you try and use any of the original giants characters (anyone who is not a series 2) in Skylanders Spyro's Adventures the portal of power will freak out and not be happy.

 

If you are playing Skylanders Giants then yeah that is a big issue.

 

Though calling activision might help. I called them about a misprinted Jade Flashwing I had and they swapped me out for a fixed one just fine.

 

Yeah it was a new Skylanders Giants Starter Pack, I sold the first one last year when I completed it.

 

I've been trying to find an email address to them to sort it out but am not having much luck. Phoning them would really be a last resort as I had a accident a while ago and my hearing hasn't fully recovered yet.

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