TSG Dwaggie Posted January 20, 2012 Share Posted January 20, 2012 (edited) Here is the conversation I'm currently having with Tik Games regarding the glitches in this game: From: Dwaggie Subject: Mahjong Wisdom Message: Just before Christmas 2009, your company (Tik Games) released Mahjong Wisdom through Games For Windows Live. The game had 12 achievements, three of which are glitched, and after two years of having bought the game (I bought this game on LAUNCH DAY), you guys still haven't patched the achievements, which are glitched. The achievements are "Recycler", "My Own Power", and "Motion Master". Why does your company focus on releasing new games (Scarygirl), when you guys can't be bothered to fix games you've already released? It's not fair, especially as I paid for your game. Are there any plans to fix this, or are there any cheat codes I can use to unlock the achievements that are glitched and unobtainable? I try to play games to completion, and currently, glitches your company have not fixed are stopping me from doing so. Please do not ignore this mail, and please contact me as soon as you can. Surely putting in a cheat code to unlock those achievements would take... three lines of code? Please guys, help out your loyal, paying customers. Thanks. Please respond. - Dwaggie From: "Amar Gavhane" <[email protected]> Sent: Friday, January 20, 2012 12:27 AM To: <REDACTED> Subject: RE: TikGames Support Inquiry Hi Dwaggie, Thanks for reaching out to us. I'm sorry you're having problems with Mahjong Tales. This is a known issue, and though it seems like a simple fix, the actual situation is very complicated. As a result, we're not able to patch the game. I apologize for any frustration this causes you. We certainly appreciate our customers and their enthusiasm for our games, no matter how new or old. ----------------------------------------------------------------------- Amar Gavhane Marketing Manager E: [email protected] Thanks for the response. However, you make no mention of these problems on your website, nor over two years have they been fixed. I do understand that Microsoft has to have developers go through a verification process for all patches and content for both Games For Windows Live and Xbox Live servers, but not only would a patch actually benefit Tik Games, by actually showing that they DO care about their previous games, but it would actually increase sales of the game, because of all the achievements then becoming attainable, and easy to achieve. What is the exact reason that the game cannot be patched? Is it lack of money or budget to spend time on patching it, or is it another reason? Please explain, so that the people who have loyally purchased your game, on the understanding that it was a finished, glitch-free, polished product, can have a good reason as to why the product is not what it should have been. Thanks for your time, Amar. I look forward to hearing from you. - Dwaggie Hi Dwaggie, You make excellent points. We'd asked our partner websites who also sell the game to post information on their pages, but cannot control what they do. As for our site, we may have had the information on there in the past, but it could have been lost during a redesign we did last year. I will ask the web team to update the game page. I'm not able to share the exact reason for the inability to patch the product, though. I appreciate your understanding. ----------------------------------------------------------------------- Amar Gavhane Marketing Manager E: [email protected] Edited January 23, 2012 by TSG Dwaggie New mail Link to comment Share on other sites More sharing options...
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