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Old 01-20-2012, 08:10 AM   #1
TSG Dwaggie
 
TSG Dwaggie's Avatar
 
Join Date: Feb 2010
Posts: 108
Email Conversation From Developers

Here is the conversation I'm currently having with Tik Games regarding the glitches in this game:

Quote:
From: Dwaggie
Subject: Mahjong Wisdom

Message: Just before Christmas 2009, your company (Tik Games) released
Mahjong Wisdom through Games For Windows Live. The game had 12
achievements, three of which are glitched, and after two years of having
bought the game (I bought this game on LAUNCH DAY), you guys still
haven't patched the achievements, which are glitched.

The achievements are "Recycler", "My Own Power", and "Motion Master".
Why does your company focus on releasing new games (Scarygirl), when you
guys can't be bothered to fix games you've already released? It's not
fair, especially as I paid for your game.

Are there any plans to fix this, or are there any cheat codes I can use
to unlock the achievements that are glitched and unobtainable? I try to
play games to completion, and currently, glitches your company have not
fixed are stopping me from doing so.

Please do not ignore this mail, and please contact me as soon as you
can. Surely putting in a cheat code to unlock those achievements would
take... three lines of code? Please guys, help out your loyal, paying
customers.

Thanks. Please respond.

- Dwaggie
Quote:
From: "Amar Gavhane" <amarg@tikgames.com>
Sent: Friday, January 20, 2012 12:27 AM
To: <REDACTED>
Subject: RE: TikGames Support Inquiry

Hi Dwaggie,

Thanks for reaching out to us. I'm sorry you're having problems with
Mahjong Tales. This is a known issue, and though it seems like a simple
fix, the actual situation is very complicated. As a result, we're not
able to patch the game. I apologize for any frustration this causes you.
We certainly appreciate our customers and their enthusiasm for our
games, no matter how new or old.

-----------------------------------------------------------------------
Amar Gavhane
Marketing Manager
E: amarg@tikgames.com
Quote:
Thanks for the response. However, you make no mention of these problems on your website, nor over two years have they been fixed. I do understand that Microsoft has to have developers go through a verification process for all patches and content for both Games For Windows Live and Xbox Live servers, but not only would a patch actually benefit Tik Games, by actually showing that they DO care about their previous games, but it would actually increase sales of the game, because of all the achievements then becoming attainable, and easy to achieve.

What is the exact reason that the game cannot be patched? Is it lack of money or budget to spend time on patching it, or is it another reason? Please explain, so that the people who have loyally purchased your game, on the understanding that it was a finished, glitch-free, polished product, can have a good reason as to why the product is not what it should have been.

Thanks for your time, Amar.

I look forward to hearing from you.

- Dwaggie
Quote:
Hi Dwaggie,

You make excellent points. We'd asked our partner websites who also sell
the game to post information on their pages, but cannot control what
they do. As for our site, we may have had the information on there in
the past, but it could have been lost during a redesign we did last
year. I will ask the web team to update the game page. I'm not able to
share the exact reason for the inability to patch the product, though. I
appreciate your understanding.

-----------------------------------------------------------------------
Amar Gavhane
Marketing Manager
E: amarg@tikgames.com

Last edited by TSG Dwaggie; 01-23-2012 at 07:18 PM. Reason: New mail
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