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Old 02-20-2012, 12:35 AM   #1
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This Console Can't Connect to Xbox Live

i was boosting with two of my friends when i suddenly got dropped from xbox live. i tried to reconnect and recieved a message saying my console can't connect to xbox live. i restard my console a couple times and got the same message each time. i've tried resetting my modem as well, still no luck. i've been connected to xbox live on my other xbox the entire time.

anyone know i can fix this quickly?

EDIT: problem has been fixed with a little help from xbox support. hope it doesn't happen again, quite frustrating.

Last edited by Mister Buds; 02-20-2012 at 03:45 AM.
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Old 02-20-2012, 12:47 AM   #2
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Test your Xbox LIVE connection. It will tell you what is wrong. From there, you will have an idea on what to try and do to fix it.
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Old 02-20-2012, 12:54 AM   #3
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i have tested it numerous times. it says that my console is connected to the internet but can't contact xbox live. i have tried every method listed on the connection help section of their site, nothing has worked.
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Old 02-20-2012, 01:10 AM   #4
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Are you getting a message saying you are console banned or anything?

Also, have you tried restarting your router/modem?
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Old 02-20-2012, 01:39 AM   #5
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Quote:
Originally Posted by Wildmn34 View Post
Are you getting a message saying you are console banned or anything?

Also, have you tried restarting your router/modem?
no, it just tells me that i can connect to the internet but not xbox live.
i've restarted both my modem and my router a dozen times. i've tried messing with my ip address and ports and switching my console's network settings back to default. i've tried all suggestions on their support site and none of them help.
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Old 02-20-2012, 01:47 AM   #6
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When this happens to me (though seldomly), I typically just turn off my Xbox for several hours and try again later. I found that messing with my router and modem more often than not fucked up my situation more than previously-- this was back in the Halo 2 days. Recently though, just a good old fashioned cool-off period seems to keep me in the clear when I'm unable to connect to Xbox Live. If that doesn't solve anything, maybe it's just a hardware malfunction regarding your Xbox? As you said, you weren't prompted with a ban and your other Xbox connects just perfectly. That's my guess, anyway.
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Old 02-20-2012, 02:00 AM   #7
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have you tried to connect to xbox.com?
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Old 02-20-2012, 02:53 AM   #8
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have you tried to connect to xbox.com?
yes. i'm signed into xbox.com right now.
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Old 02-20-2012, 03:17 AM   #9
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I think it has to do with the new updare. I get disconnects all the time even though my Internet works
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Old 02-20-2012, 03:30 AM   #10
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This is annoying and has only started happening to me since the new Dash update.. (not the one that was the other day)

I dont know how to fix it.. only thing that worked was just not having it on for a few hours then trying again later.. i tried the usual of resetting routers.. powering off console.. but wouldn't work.. meanwhile, my girl was playing Skyrim online with hers no problem.
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Old 02-20-2012, 03:49 AM   #11
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Quote:
Originally Posted by Mister Buds View Post
EDIT: problem has been fixed with a little help from xbox support. hope it doesn't happen again, quite frustrating.
What was the problem? Wouldn't surprise me if they blamed your ISP.
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Old 02-20-2012, 06:31 PM   #12
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Quote:
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What was the problem? Wouldn't surprise me if they blamed your ISP.
i had to manually assign a new ip address to the console that was having problems.
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Old 12-08-2012, 04:48 AM   #13
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This just now happened to me for the first time in 6 years since having XBL. A console restart then a test connection fixed it. Hope it doesn't happen again.
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