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Old 11-21-2012, 06:01 PM   #1
milecoupe
 
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How to cancel xbox music?

First i looked around & was'nt sure were eles to post this so sorry if its in the wrong place & i serched the forums but found nothing on this

My question is how do you cancel xbox music exactly?I signed up for the free trial & its up in 5 days & i don't want it to continue.I've try'd to cancel the Renewal on xbox.com & it won't let me because i need to have a code sent to my cell phone.Problem with that is i have a old # on there i went to change it & it won't change till the 17th of december because theres a month to change stuff for some reason?

Now i know i can call the 1800 # but befor i do that & wait 2 hours talking to someone who dosent understand me wanted to know if theres any other ways around this?

Thanks for any help
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Old 11-21-2012, 08:26 PM   #2
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Check https://billing.microsoft.com/

When you log in, your subscriptions should appear on the right of the screen, where you can unsubscribe. If it does not, you will have to call in.
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Old 11-21-2012, 08:29 PM   #3
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Dam,yeah thats the screen that gives me the phone number which has been dead for 6 years that i try'd to change but gotta wait a month.

Oh we'll thanks guess i'll call then
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Old 11-21-2012, 08:36 PM   #4
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You can say you didn't get the code from that screen, then the code goes to the linked e-mail address for secondary verification. This is how I dealt with subscription services while I was forward deployed with no phone service to verify myself.
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Old 11-21-2012, 09:43 PM   #5
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Quote:
Originally Posted by milecoupe View Post
My question is how do you cancel xbox music exactly?I signed up for the free trial & its up in 5 days & i don't want it to continue.
Why I don't sign up for "free trials". Easy to get in, almost impossible to get out.
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