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Xbox One

Microsoft Offers Advice Regarding Xbox One Disc Drive Issues

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The Xbox One launched today and what started as a few, isolated reports of broken disc drives has now turned into a trickle.

Users are taking to social media to report that when they slot a game into their new console, it makes horrible grinding noises and doesn’t register the disc. You can see an example here.

There’s still no indication as to the size of the issue, but for those that have experienced problems, Microsoft has offered some advice.

“We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible,” Microsoft told Kotaku in response to an enquiry about the issue.

“Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us.

“There are many avenues available for customers to get in touch with us including: Talking to a live customer support person that can call you back if you don't want to wait; for support pages and forums; On Twitter with @XboxSupport; There are also Help and diagnostics on the console by saying ‘Xbox Help.’”

Has anyone in our community experienced a disc drive problem with Xbox One? Let us know.


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Game Info


US November 22, 2013
Europe November 22, 2013
Japan September 04, 2014

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