Resetting the Gamerscore for Cheaters

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Direct from the folks at Gamerscore Blog (Microsoft Games Global Marketing team):

Ouch. A small number of accounts are being reset for tampering with gamesaves and Achievements.  Larry Hryb explains in a blog post what his team is doing to the accounts of the most serious offenders:

  • Resetting the entire Gamerscore for an account to zero
  • The account will be unable to regain all previously obtained achievements and Gamerscore, however, the players will have the ability to gain future Achievements by earning them fairly, like the majority of the Xbox LIVE community does.  
  • The account will be clearly labeled as a cheater for the community to view on In dash, the personal view of the gamercard will be labeled too.

We've been told that the accounts in this case are using a variety of means outside the actual playing of the game or by using external tools to increase their score, and gaining achievements under impossible conditions, which is in violation of the Terms of Use.

The vast majority of Xbox LIVE members play games legitimately to earn Achievements and are unaffected by this.  Anyone who plays inside the actual game to get Achievements does not fall into the category we are taking action on. has a Q&A on the topic, answering some questions, including: 

Under what circumstances does LIVE correct a specific gamerscore?
Specific and automated criteria are used to determine if a player has earned achievements by using tools that circumvent the game or avoid game play entirely.  A player who meets these criteria has their gamerscore corrected.
How does LIVE know a player has been cheating on their gamerscore versus another player?
We look for abnormal achievement and gamerscore activity using criteria that identifies users who have used external means to earn achievements without really playing the game.  Users who play games legitimately to earn an achievements are unaffected by this.


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