alf hockeyfan Posted December 26, 2011 Share Posted December 26, 2011 anyone had a problem detecting skylanders when placing them on the portal of power....i`ve tried everything! anyone had this problem! when they are placed on the portal.... nothing! Link to comment Share on other sites More sharing options...
sonicmark Posted December 26, 2011 Share Posted December 26, 2011 No problem for me, my only guess is that either the Skylander figure is faulty, or the Portal is. Link to comment Share on other sites More sharing options...
SSG Chaos Posted December 26, 2011 Share Posted December 26, 2011 I am having the same issue. If anyone else has found a fix please let us know. Link to comment Share on other sites More sharing options...
darkmoto Posted December 27, 2011 Share Posted December 27, 2011 I had mine sitting on a small table at first and it only detected one skylander. When I put it on the floor, it worked like it was supposed to. Link to comment Share on other sites More sharing options...
EmporerDragon Posted December 27, 2011 Share Posted December 27, 2011 I had a customer with that issue earlier today (Portal couldn't detect Trigger Happy). we simply swapped out the skylander with another from a different starter pack. Link to comment Share on other sites More sharing options...
Natari Posted December 28, 2011 Share Posted December 28, 2011 No problems here however, just got it and only have just the three starter figures .. I would return it and have them swap it out. Link to comment Share on other sites More sharing options...
Milesprower1986 Posted December 30, 2011 Share Posted December 30, 2011 Do you see light coming out of the portal? If not your portal might be broken. You cold also try a different USB-Port since this might be the problem. Have you tried different skylanders? If so your portal might not work correctly. Link to comment Share on other sites More sharing options...
sevenservices Posted January 1, 2012 Share Posted January 1, 2012 We had some problems with the characters syncing up right. Just plain wouldn’t work sometimes. What we finally found that worked to fix them was to re-locate the system. We stretched out the cord for the portal instead of leaving it bundled and moved the portal to be far away from the TV, the XBOX, the Wii, Controllers, Everything… Moved it out on its own table. Then we moved the 360 to a new spot and bingo… everything is working great again!!! –Seven Services, Mayville Computers Link to comment Share on other sites More sharing options...
dirge Posted January 5, 2012 Share Posted January 5, 2012 Our portal plays up quite a bit , like not knowing a figure is on it and it giving fault messages, lost the reciept so can't take it back. We'll stick it out as after a few time placing the figure on it usually works. I will try the method of fixing the previous poster said so fingers crossed. Link to comment Share on other sites More sharing options...
killerpenguin82 Posted January 10, 2012 Share Posted January 10, 2012 i am experiencing a similar problem it all worked fine up until this afternoon when my son tried to play it and it would not recognise any of the skylanders i contacted activision and was given the following website to try activision.com/support and there is a troubleshooting guide for skylanders hope this is helpful to anyone Link to comment Share on other sites More sharing options...
dirge Posted January 13, 2012 Share Posted January 13, 2012 Thanks to sevenservices suggestion, ours works perfectly now that it is not near the router, tv and other electrical things. Link to comment Share on other sites More sharing options...
Burt Baker Posted August 8, 2012 Share Posted August 8, 2012 I just bought the game this weekend for 360 and, while playing the game co-op for the first time, the portal kept resyncing the figures we were playing with every other minute and kept switching which figure was set on which controller (which is frustrating). My brother was the one who talked me into checking this game out and he said he's never had this issue with his. I stretched the cord out to its full length to a spot in the middle of the floor and we were still experiencing the issue. Stopped playing in the middle of the second stage and gave up on the thing. Link to comment Share on other sites More sharing options...
VorpalCyberWolf Posted December 4, 2012 Share Posted December 4, 2012 I am having this same issue. I tried moving it away or onto a separate platform, etc as suggested, but to no avail. Tried to contact Activision support, but they are worthless and their website wont even let me submit a warranty claim. If anyone else knows anything that might work, please let me know. Link to comment Share on other sites More sharing options...
Fern OSS Posted May 20, 2015 Share Posted May 20, 2015 I had zook which was as if nothing was on the portal, not even saying problem with skylander, he rattled when shook though so i think he had a chip loose or something, i got a refund on him and gonna replace at somepoint Link to comment Share on other sites More sharing options...
Killerchronic Posted June 9, 2015 Share Posted June 9, 2015 We had some problems with the characters syncing up right. Just plain wouldn’t work sometimes. What we finally found that worked to fix them was to re-locate the system. We stretched out the cord for the portal instead of leaving it bundled and moved the portal to be far away from the TV, the XBOX, the Wii, Controllers, Everything… Moved it out on its own table. Then we moved the 360 to a new spot and bingo… everything is working great again!!! –Seven Services, Mayville Computers Hopefully it doesnt take you quite so much effort to sort a faulty cable when it comes to your "company"... Link to comment Share on other sites More sharing options...
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