Cyberpunk 2077 Developer Offering Refunds to Fans Unhappy With Xbox One Performance

Cyberpunk 2077 Developer Offering Refunds to Fans Unhappy With Xbox One Performance

Matt Lorrigan

Cyberpunk 2077 developer CD Projekt has apologised for not showing Xbox One and PS4 gameplay before the release of the game, and is offering refunds for players who are unsatisfied with their experience.

The highly-anticipated open-world game launched last week to strong reviews from outlets who reviewed the game on PC, but prior to the game's launch week, no Xbox One or PlayStation 4 review code was sent out, nor was any console footage shown off. As we later found out in our own comparison video, it seems there was good reason for this, with the game's framerate dropping as low as 15-16 FPS at times on both Xbox One S and PS4, with textures looking a bit muddy and low-resolution. 

The game does run significantly better on next-gen consoles such as Xbox Series X|S and PS5 when running with backwards compatibility, although the full next-gen update won't be arriving for a while.

“First of all, we would like to start by apologising to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase,” the statement from CD Projekt said. “We should have paid more attention to making it play better on PlayStation 4 and Xbox One.”

In the same statement, CD Projekt also promised to “fix bugs and crashes” with another round of updates arriving within the next week, and two large patches coming in January and February, which should fix “the most prominent problems gamers are facing on last-gen consoles.”

“They won't make the game on last-gen look like it's running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.”

But what if you're not willing to wait until February for the game to run well on last-gen consoles? CD Projekt would rather you give them the benefit of the doubt, but they will be helping unsatisfied players get a refund if they so choose.

“We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don't want to wait for updates, you can opt to refund your copy,” the developer said. 

CD Projekt suggests that, for digital purchases, you try and get a refund through the Microsoft Store. Meanwhile, for physical copies, you should attempt to contact the retailer you purchased the game from. CD Projekt have also set up an email address for players to contact them about refunds should they be unsuccessful through those avenues. You can check out the full details in the statement below.

Some fans have been coming to the developer's defence on social media, suggesting that players shouldn't expect a modern game like Cyberpunk 2077 to run well on seven-year-old hardware, but it's worth pointing out that the game hasn't even officially been released for next-gen consoles yet and has been primarily marketed as an Xbox One and PS4 game. 

Despite the negative chat surrounding the console versions of the game, CD Projekt has already made back the game's development cost through the 8 million pre-order sales.

  • “We would appreciate if you gave us a chance” lmao what? You deliberately didn’t show last gen footage or allow last gen reviews because you knew how poorly optimised it was and we’re still supposed to give you a chance? Delusional. Just glad I got this on PC where it actually runs smooth
  • Anyone expecting new games to run well on last gen systems is not only naive, but down right delusional.
  • I have my copy ready for the XsX upgrade - plenty to play until then
  • @Zenka The Myth Don’t defend it. They advertised it for base consoles with absolutely no indication that it ran so utterly pathetically. Even the CDPR execs said it ran “surprisingly well” on last gen consoles. They lied, simple as that
  • Right. MGSV runs fine in X360. This game should on XOne.
  • My xbox one version runs smooth on XSX people. Should of realised it was gonna struggle on last gen consoles as is expected during the transfer phase of consoles
  • It runs perfect on XSX. So if you're playing it on those old consoles you're just a retard
  • Ubisoft should do this for AC Valhalla. It's a glitch filled mess on Xbox One. Can't even play it anymore.
  • Let's not forget that Cyberpunk was announced in January of 2013, 5 months BEFORE Microsoft accounced the Xbox One. It spent 7+ years in development, almost all of that marketed towards the current gen systems. It was always meant to be a current gen game, with the next gen version essentially an afterthought pc port.

    For dipshits to come out and say it was never meant to work on xbox one and ps4, well, that absolutely reeks of corporate apologist and fanboy behavior. Sony is offering mass refunds, which they only do with massive pos games like Anthem and No Man's Sky. CDPR themselves is even admitting they falsely advertised it.

    With all the news surrounding how awful CDPR's crunch culture is, on top of releasing a very clearly unfinished game, no, they do not deserve any sort of defense.
  • Didn't they delay it just so they could get the game to work properly on the last gen consoles? What did they do with the extra month then because from what I'm seeing everywhere, it's kind of a shitshow on xbox and ps4. Dont get me wrong though, I'm definitely enjoying the game.
  • @BlizzardKhaos that's just plain stupid to say. not everyone can afford to get the new console yet, or even for those who could afford it may not be able to even find one to purchase, but still want to play this game. how does your comment make any sense? they specifically advertised it to play well on last gen consoles and flat out lied about it. it would be different if they showed footage, or a disclaimer or something, but they didn't.
  • The thing is what you are playing on XSX is not the next gen version of the game it's played via backwards compatibility. This game has been in development for 8 years, long before even One X was a thing. They knew the specs of the base consoles day one in fact taking out the delays the game should have launched before the new consoles did. The goal posts never moved for them they just missed them by a mile.
  • To those saying it spent 7/8 years in development, that’s not true. It entered pre production when they wrapped up the final Witcher 3 DLC
  • @Zenka The Myth and yet the cover of the game states xbox1 or ps4, false marketing is not the fault of the customer and should not be encouraged
  • @BlizzardKhaos, when you grow up let me know. I'll explain how the internet as an adult actually works. Starts with not using the 'R' word as it really makes you look like one yourself. You sound like an entitled white privileged brat truth be told.

    As @rianbattle explained, with Series X|S consoles in scarcity, it's not even an option for those that can afford it (I thankfully landed a Series X). Resist the urge to post like a moron please.
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