Monday, December 14, 2020
Cyberpunk 2077 developer CD Projekt has apologised for not showing Xbox One and PS4 gameplay before the release of the game, and is offering refunds for players who are unsatisfied with their experience.
The highly-anticipated open-world game launched last week to strong reviews from outlets who reviewed the game on PC, but prior to the game's launch week, no Xbox One or PlayStation 4 review code was sent out, nor was any console footage shown off. As we later found out in our own comparison video, it seems there was good reason for this, with the game's framerate dropping as low as 15-16 FPS at times on both Xbox One S and PS4, with textures looking a bit muddy and low-resolution.
The game does run significantly better on next-gen consoles such as Xbox Series X|S and PS5 when running with backwards compatibility, although the full next-gen update won't be arriving for a while.
“First of all, we would like to start by apologising to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase,” the statement from CD Projekt said. “We should have paid more attention to making it play better on PlayStation 4 and Xbox One.”
In the same statement, CD Projekt also promised to “fix bugs and crashes” with another round of updates arriving within the next week, and two large patches coming in January and February, which should fix “the most prominent problems gamers are facing on last-gen consoles.”
“They won't make the game on last-gen look like it's running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.”
But what if you're not willing to wait until February for the game to run well on last-gen consoles? CD Projekt would rather you give them the benefit of the doubt, but they will be helping unsatisfied players get a refund if they so choose.
“We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don't want to wait for updates, you can opt to refund your copy,” the developer said.
CD Projekt suggests that, for digital purchases, you try and get a refund through the Microsoft Store. Meanwhile, for physical copies, you should attempt to contact the retailer you purchased the game from. CD Projekt have also set up an email address for players to contact them about refunds should they be unsuccessful through those avenues. You can check out the full details in the statement below.
Some fans have been coming to the developer's defence on social media, suggesting that players shouldn't expect a modern game like Cyberpunk 2077 to run well on seven-year-old hardware, but it's worth pointing out that the game hasn't even officially been released for next-gen consoles yet and has been primarily marketed as an Xbox One and PS4 game.
Despite the negative chat surrounding the console versions of the game, CD Projekt has already made back the game's development cost through the 8 million pre-order sales.
pic.twitter.com/jtF5WKCiro— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
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